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Source · Customer service
Zendesk
Customer service and support platform
Connect Zendesk and turn your support history into something you can act on: where SLAs slip, which customers struggle, and what that predicts.
Use cases
01
SLA monitoring
Where response times slip and which queues cause it.
02
Satisfaction in context
CSAT and NPS next to product use and revenue.
03
Churn signals
Support patterns that tend to come before a customer leaves.
What it does
Official Support API
We read through the Zendesk Support API
Only what changed
Efficient refreshes, even with a large ticket history
Custom fields
Your own ticket fields come along
Your data
What we read.
We read the following, and nothing else. Read-only: we never write back into your account.
Tickets
Tickets with status, priority and tags
Users
End users, agents and teams
Organisations
Customer organisations and their properties
Satisfaction ratings
CSAT scores per ticket
FAQ
Questions people ask.
Not yet. Zendesk Support is, and Chat is on the roadmap.
Get started
Ready to connect Zendesk?
About two minutes to connect, then your Zendesk data starts landing in your own data lake. Free for 7 days, no credit card.