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Bron · Klantenservice
Zendesk
Customer service and support platform
Connect Zendesk and turn your support history into something you can act on: where SLAs slip, which customers struggle, and what that predicts.
Toepassingen
01
SLA monitoring
Where response times slip and which queues cause it.
02
Satisfaction in context
CSAT and NPS next to product use and revenue.
03
Churn signals
Support patterns that tend to come before a customer leaves.
Wat het doet
Official Support API
We read through the Zendesk Support API
Only what changed
Efficient refreshes, even with a large ticket history
Custom fields
Your own ticket fields come along
Jouw data
Wat we lezen.
We lezen het volgende, en niets anders. Alleen-lezen: we schrijven nooit terug in je account.
Tickets
Tickets with status, priority and tags
Users
End users, agents and teams
Organisations
Customer organisations and their properties
Satisfaction ratings
CSAT scores per ticket
Veelgestelde vragen
Wat mensen vragen.
Not yet. Zendesk Support is, and Chat is on the roadmap.
Aan de slag
Klaar om Zendesk te koppelen?
Ongeveer twee minuten om te koppelen, daarna begint je data uit Zendesk binnen te komen in je eigen data lake. 7 dagen gratis, geen creditcard.